Lijam Hotel
Company Name: Lijam Hotel
Country: Jordan
Industry: Hospitality
Main Apps: Front Office,Hotel Management,Housekeeping,Point of Sale (POS),Subscriptions
Number of Odoo Users: 10
Odoo Customer Success Manager: Mohammad Alzatari
Odoo Implementing Partner: Midaad Consultations
Running a hotel is no small task. From managing guest rooms and restaurants to keeping track of gyms, pools, and banquet services, the number of moving parts is endless. For Lajim Hotel, a four-star establishment founded in 2018, these challenges were multiplied by one major problem: disconnected systems.
The Challenge: Too Many Programs, Too Little Integration
Before Odoo, Lajim Hotel relied on multiple programs to manage different departments. Guest services, restaurants, gyms, pools, and laundry were all handled separately.
- Reports were scattered across departments.
- Customer accounts required manual postings.
- Errors led to misplaced or missing guest charges.
- Operations could not be monitored comprehensively.
“As the owner and general manager, I had to check every report one by one — from rooms, restaurants, gyms, and even pools. It was inefficient, and sometimes human errors made it even worse,” recalls Anan Alkhateeb, Owner & General Manager of Lajim Hotel.
The Search for a Solution
The management team looked at other hotel systems, but most were either too complex or too limited. They needed a solution that was flexible, simple, and powerful enough to bring everything under one umbrella.
That’s when they found Odoo.
Why Odoo?
Lajim Hotel chose Odoo for two key reasons:
- One Unified Platform: All hotel operations could finally be linked under a single system.
- Customization: Odoo allowed the hotel to tailor applications to their exact needs, avoiding unnecessary complexity.
“Odoo gives us exactly what we require. It gathers all operational points under one system, and everything is connected under a single platform,” says Anan.
The Solution: Odoo in Action
Lajim Hotel implemented several Odoo applications, including:
- Front Office & Hotel Management for reservations and administration.
- Housekeeping to streamline room operations.
- Point of Sale (POS) for restaurant management.
- Subscriptions to manage gym and pool memberships.
With Odoo, management now receives unified daily reports that summarize occupancy, pricing, bookings, and revenues from every department — all in one place. What used to take hours now takes just five minutes.
“I can even log in from my laptop or mobile phone when traveling abroad. I always have access to monitor performance and solve issues remotely for my staff,” Anan explains.
The Results: Progression and Success
Thanks to Odoo, communication between staff and managers has also improved. Employees see their tasks clearly, understand their targets, and stay updated instantly.
“Odoo improved communication across the hotel and gave us real-time insights. If I describe Odoo in one word, it would be Progression and Success.”
