Zain Roastery

Company Name: Zain Roastery
Country: Egypt
Industry: F&B, Retail
Main Apps: Apps
Number of Odoo Users: 35
Odoo Customer Success Manager: Amir Mourad
Odoo Implementing Partner: CDS

​

​In the competitive world of retail, having a scattered software ecosystem can slow down growth and complicate daily operations. For Mohamed Gamal, Director at Zain, this was a reality—until they discovered Odoo.

From Manual Chaos to Digital Clarity

​Zain began its journey in 1993 with a humble branch in Heliopolis, Egypt. “At the start, everything was manual,” Mohamed explains. “I’d give 50 pounds, get 100 back, and not even know what happened in between.”

​Like many businesses in the ‘90s, Zain shifted to Excel. But even spreadsheets had their limits.

That all changed when Zain implemented Odoo.

“With Odoo, the entire situation changed. It helped us expand and open more branches,” Mohamed says. “We had only four branches before Odoo. Now we’re at ten.”

One System to Run the Whole Business

​Before Odoo, Zain—like many growing companies—used different systems for warehouse management, purchasing, and branch sales. The lack of integration caused inefficiencies, delays, and decision-making bottlenecks.

“People use a separate system for everything. But I have one system that does it all.”

​With Odoo, Zain consolidated everything into a single platform. From order placement to product delivery, every department—sales, accounting, purchasing, human resources, and customer service—now operates in sync.

“The system is the main engine that keeps our cycle going—from manufacturing all the way to the customer.”

Real-Time Decisions, Real-Time Data

One of the biggest transformations came in decision-making.

“Back then, asking for sales numbers meant the accountant had to dig through archives manually,” Mohamed recalls. “Now I can get data for years in just seconds.”

​From tracking orders and shipments to forecasting inventory and sales, Mohamed now relies on Odoo’s dashboards to make strategic decisions quickly and confidently.

“I can see how much was shipped, how much is left, what I can reorder, and if the order is appropriate based on the last three months of sales.”

Trust in the System—and the Team

​Zain’s journey with Odoo was powered not just by great software, but by great people.

“Thanks to the hard work of the CDS team, we transitioned smoothly and got ongoing support.”

​Even during challenges like integrating their call center with other platforms, the Zain team felt supported and secure.

“What made the biggest difference is that I never feared the system failing. Even if something went wrong, we had options and support.”

​Final Thoughts

Today, Zain continues to grow, powered by a system that’s more than just software.

“I would describe Odoo as easy, comprehensive, and a partner for success.”