Company name: Kuzá Park
Location: Cozumel, Mexico
Industry: Tourism
Apps implemented: Point of Sale, Project, Purchase, Inventory, Sales, CRM, and more
Number of users: 32
Number of employees: 250+
Hosting type: Odoo.sh
From the heart of Cozumel, Kuzá Park is here to redefine the entertainment experience in the Mexican Caribbean. Kuzá Park is an innovative beach and adventure park that fuses nature, culture, and family fun. Located along a wide stretch of private beach with white sand and turquoise waters, it offers eco-friendly jungle and mangrove trails, jungle buggy tours, water activities, such as snorkeling and paddle boarding, and an extraordinary beach club with buffet and open bar.
They also host beachside cultural experiences, live shows, workshops, and games for visitors of all ages. Everything is inside a sustainable environment that highlights Cozumel's natural wealth and marine life.
Opened on April 14, 2025, this park seeks to position itself as one of the most attractive recreational destinations in the southeast of the country. With an ambitious and dynamic operating model, Kuzá Park faced, from its conception, technological challenges that required modern, comprehensive, and scalable solutions.
It was then that Odoo entered the scene, driving a transformation that today defines the park's operational efficiency.
The Challenge: Operational Chaos and Lack of Integration
Before implementing Odoo, Kuzá Park faced several bottlenecks in their internal processes.
"Before we used Odoo, everything was chaotic. A purchase order could come from anywhere with no clear control or follow-up."
The purchase, revenue, and operation areas lacked seamless communication. The information was managed in fragments, which made decision-making difficult and directly affected the visitor's experience.
The Solution: An Agile, Connected ERP for Everyone
Recommended by industry peers, Odoo emerged as a reliable, flexible, and easy-to-implement alternative. Its friendly architecture allowed for quick team adoption and full cross-departmental integration.
"Since we started implementing Odoo, communication between departments has been much more fluid and optimal. Now all departments are connected, from purchase to payroll."
With all-digital points of sale, restaurant tablets, and centralized reporting, Kuzá Park adopted Odoo as their operational backbone.
The Process: Real-time Digitization
The implementation included the installation of POS systems in each area of the park, from lockers to the food and beverage area. As a result, the checkout process became fast, accurate, and user-friendly:
- Orders coming from tablets placed at each table in the restaurant.
- Automated flow between tables, kitchen, and cash drawer.
- Faster checkout and immediate ticket generation.
In addition, the reporting system allows users to monitor sales in real-time, with graphs, summaries, and details by product and point of sale.
The Impact: Productivity, Experience, and Expansion
The change was immediate, man-hours spent on purchases and manual records were drastically reduced. The queues went down, the waiting time was shortened, and customers enjoyed their visit more.
"The simple act of welcoming a customer, charging them in seconds, and allowing them to enjoy the park has made a big change. Now everything flows better."
Kuzá Park has not only improved its visitor experience but has also managed to focus resources on strategic areas, letting Odoo automate and structure key processes.
A Look Into the Future: Support and Scalability
One of the most valuable aspects for the Kuzá Park team has been Odoo's friendly and effective technical support. From face-to-face visits to continuous assistance, follow-up has been key to strengthening the system in all areas.
“Odoo has shown great proficiency within the park. If I have to explain it with a single word, it would be productivity.”
With growth and continuous improvement plans, Kuzá Park is committed to continuing to scale with Odoo as their technological ally.
About Kuzá Park
Kuzá Park is a holistic entertainment park located in Cozumel, Quintana Roo. Since their opening in early 2025, they have opted for technology and visitor experience as the central axes of their operation. Thanks to Odoo, they've managed to consolidate processes, improve internal efficiency, and offer an agile and pleasant experience to their thousands of visitors.
Learn more at kuzapark.com
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