Hello Carol Mazaris
I would like to inform you that you can refer to these standard tutorials and documentation to understand the helpdesk and project module better.
Kindly refer to the documentation as well as the tutorial for your reference:
Documentation:
Helpdesk:- https://www.odoo.com/documentation/18.0/applications/services/helpdesk.html
Project:- https://www.odoo.com/documentation/18.0/applications/services/project.html
Tutorials:
Helpdesk:- https://www.odoo.com/slides/helpdesk-51
Project:- https://www.odoo.com/slides/project-timesheets-21
I hope you find this information helpful.
Thank you and have a nice day.
Thanks for your response Sakshi.
I've been trawling around in the demo's etc. Was hoping for a an actual workflow document to do a quick comparison between Odoo vs our business.