Company Name: Dicar Motorhomes
Location: Belgium, Europe
Industry: Retail
Established: 1988
Company Size: 50+
Odoo Users: 50+
Hosting Type: Odoo.sh
Apps: CRM, Sales, Purchase, Invoicing, Accounting, Logistics, Inventory, Quality, Point of Sale, Project, Timesheets, Employees, Studio, Time Off, Documents, Dashboards, Knowledge, Contacts, Field Service, Rental, Manufacturing, Sign, Fleet.
Implementing partner: DCBO BVBA
Established in 1988 near Antwerp, Dicar Motorhomes specializes in motorhome sales, repairs, and rentals. What started as a hobby evolved into a blooming family business over the years, growing the team and opening new branches within Belgium. To keep up with the growth and ensure smooth operations, the team was looking for a stable and future-proof software — found in Odoo!
From disjointed tools to a unified management system
The story of Dicar Motorhomes starts back in the late 1980s, when the company was founded as a small-scale family business. Years of hard work progressively led to big motorhome brands trusting the team to sell their vehicles and the business expanding with an ever-better offer and a growing team.
For a while, Dicar Motorhomes relied on a combination of different tools to handle the daily operations. A niche-focused Dealer Management System (DMS) was used to manage sales and aftersales processes, while Excel sheets supported various operational and planning tasks, and Wolters Kluwer served as their accounting and controlling solution.
Having disjointed tools was making it complex to manage the business efficiently, with the different departments working in separate systems with no interconnectivity. This led to data duplication, inconsistent information, and limited visibility across the company. Additionally, the existing tools were rigid and offered no room for customization or process innovation. Altogether, it made it difficult to grow and adapt the IT landscape to Dicar’s evolving needs.
This is why the company started searching for stable and future-proof software with countless integration options. Looking to gain efficiency, automate processes, centralize data and handle growth, Dicar Motorhomes investigated several options, such as Microsoft Business Central, SAP and Odoo. The final choice was set on Odoo, as it was a booming ERP package focused on the SME market that could adapt to specific needs and offer an intuitive and user-friendly platform.
A structured approach to implement Odoo’s all-in-one solution
Dicar Motorhomes worked together with DCBO, a Silver implementation partner, to complete a smooth transition from their current way of working to Odoo. The project followed a structured approach, with the following steps:
- Exploration and analysis: Identifying business needs and software requirements.
- Formation of a key user team: Involving all major departments to ensure process alignment.
- Blueprinting and diagnosis: Mapping all workflows and defining the future system architecture.
- Vendor and software selection: Comparing solutions and selecting Odoo.
- Implementation in sprints: Rolling out departments step by step in staging.
- Testing, training, and final deployment: Preparing users and ensuring a smooth transition.
In November 2024, the platform went live with version 16 of the software and Dicar Motorhomes’ team started using it on a daily basis. A year later, the company migrated towards the version 18, further optimizing the system landscape.
How Odoo enabled growth for Dicar Motorhomes
Implementing Odoo has allowed the team to optimize the way things were handled. As of now, it is possible to adapt business processes quickly and easily when and where it is necessary.
When the previous software was limiting the company’s growth, Odoo is actually driving improvement and fueling the strategy. Among the benefits highlighted by Dicar’s team are:
Centralization of all operations: The ERP system and accounting modules are centralized within a single system, ensuring faster processing.
Data accessibility: Odoo offers deep integrations, which allows information to flow seamlessly between departments, eliminating the need for redundant data entry.
Automation: Production services benefit from automation initiated from sales orders. Automation of processes has reduced manual work and data inconsistencies.
Increased efficiency: The interface is intuitive, with only relevant actions visible to each user, which increases efficiency and adoption.
“The transition to Odoo was a key enabler for this growth. Previously, our legacy systems had reached their limits, effectively capping our capacity to expand. Odoo removed this barrier and allowed us to scale operations without adding administrative overhead. Today, Odoo is a central pillar of Dicar’s operations.” - Joris van der Have - IT and Process Manager for Dicar Motorhomes
Benefiting from Odoo’s integrated platform and automated processes saved valuable time for Dicar Motorhomes. Those hours have been reinvested in data quality improvement, business intelligence, and further expansion. The company now operates a BI tool that leverages data from Odoo to gain better insights into performance.
Additionally, the team is rolling out Odoo to other Dicar sites and exploring HR module implementations, ensuring that more business domains take advantage of the same integrated approach.