Location/Region: Boston, MA
Industry: Technical engineering services
Apps implemented: Manufacturing, Inventory, Sales, Quality, Studio
Software
Replaced: In-house software
Hosting type: Odoo.sh
When TH Electronics realized that its homegrown system could no longer keep up with the company's fast-growing needs, they began searching for a flexible, scalable ERP. The answer? Odoo. Since implementation, Odoo has empowered TH Electronics to streamline high-volume medical equipment servicing, cut downtime to zero, and lay the digital foundation for future growth.
Founded in the early 1980s, TH Electronics began as a service center for consumer electronics, offering repairs for brands like Sony, Hitachi, Panasonic, and Pioneer. Back then, the company operated as an authorized service provider for over 30 manufacturers, focusing on home entertainment systems and related consumer devices.
In the early 2000s, TH Electronics made a strategic pivot into the healthcare sector. Today, the company specializes in high-volume technical engineering services, particularly the maintenance and upgrade of medical imaging equipment such as MRIs, CT scanners, X-ray machines, and ultrasounds. With a team based in Boston, Massachusetts, they now service approximately 40,000 units each year, equipment that directly impacts patient care.
"We focus on high-volume service maintenance of equipment used in the healthcare industry. That’s what makes us different: we’ve built a system that supports thousands of service interactions a year with precision and speed."
Before Odoo: Outgrowing a Homegrown System
Before switching to Odoo, TH Electronics operated on a custom-built, in-house software solution. For years, this system served them well, tailored to specific client needs and processes. But as the company grew, so did the complexity of its operations.
The homegrown system struggled with scaling. It lacked collaborative features, generated frequent server errors, and couldn’t support the growing team of technicians, admin staff, and managers. Alternatives were considered, including starting development from scratch with a third-party developer, but this was deemed too time-consuming and costly.
That was when TH Electronics discovered Odoo while researching ERP platforms online. The company was immediately drawn to its open-source nature, customizable features, user-friendly interface, and affordable price point, especially compared to larger enterprise solutions.
"Our processes got more complex, and we couldn’t scale. We needed something flexible but not from scratch. Odoo gave us that middle ground with a strong framework we could customize."
Partnering for Growth: How VentorTech Helped Make It Happen
To implement Odoo effectively, TH Electronics turned to VentorTech, a trusted Odoo partner based in Poland and the USA. Led by Mikhail Mishutin, VentorTech’s team brought deep expertise in inventory, supply chain, and Odoo development, and helped TH Electronics transition from a legacy ERP to a modern, scalable system.
"When we started working with TH Electronics in 2022, they were facing bottlenecks: system crashes, complex onboarding, hardware integrations and a lack of automation. Our goal was to build a reliable, scalable foundation with Odoo that could support their business long-term."
VentorTech helped TH Electronics integrate critical Odoo modules including Manufacturing, Inventory, Sales, and Quality Control, all tailored to the unique hybrid workflows of equipment repair rather than traditional manufacturing.
One key upgrade was automating the repair workflow. VentorTech developed AI-powered features that allow incoming PDF orders to be automatically converted into Odoo sales orders, repair orders, and logistics tasks. This dramatically reduced manual data entry and error rates.
"Manually inputting order details was slowing them down. We built an automated import tool that transforms a PDF order into structured tasks across Odoo, triggering repair, delivery, and shipping processes seamlessly."
VentorTech also developed a Reception Wizard to streamline parts intake, optimized warehouse mapping for faster picking, and implemented automated technician assignment based on workload and skills. These tools helped the company reduce support resources for repairs by 80% and increase SKU support by 21%.
Transforming operations: Odoo as the Digital Backbone
One of the biggest wins since implementing Odoo, according to John Papazian, has been system stability.
The company moved from an on-premise setup to a cloud-based system that delivers zero downtime. Employees can now work remotely, and new team members can be onboarded quickly by simply accessing a browser URL, no complex IT setup needed.
The Manufacturing app played a key role in the implementation. While TH Electronics isn’t a typical manufacturer, their high-volume repair workflows resemble production lines. They effectively customized the module to support their hybrid model, where each repair, even on the same product, can differ.
With Odoo, onboarding has also been simplified. New employees, like bookkeepers, can independently train using Odoo Studio and online YouTube tutorials, reducing the burden on internal trainers and managers.
Odoo has provided TH Electronics with greater data visibility. The platform enables the company to generate detailed reports for customers and internal quality control. This has enhanced their ability to track, analyze, and improve processes using real-time data, a capability that didn’t exist before.
"It’s hard to quantify the productivity boost, but without Odoo, our new hires would have been far less effective. The system gave us the capacity to grow, without it, we would’ve been seriously held back."
What’s Next: Expansion Fueled by Oddo's Flexibility
TH Electronics is gearing up for its next phase of growth, backed by the infrastructure Odoo provides. The company plans to expand into light manufacturing and assembly, aiming to diversify its client base and service offerings. Looking ahead, TH Electronics is also preparing to migrate to Odoo 18 with VentorTech’s continued support.
As the company continues to scale, the flexibility and power of Odoo, combined with the strategic partnership with VentorTech, ensures that their system grows with them.
Whether you’re in healthcare, manufacturing, or high-tech services, TH Electronics’ story is proof that a tailored ERP can unlock the next level of efficiency and growth. Odoo isn’t just software, it’s a platform that adapts to your business, not the other way around. Try Odoo and your future self will thank you.