About SME Aerospace
A subsidiary of National Aerospace & Defence Industries (NADI), SME Aerospace is a manufacturer in Malaysia that delivers high-precision aerospace components for industry leaders, such as Boeing and Airbus.
Before Odoo, the Malaysian manufacturer was supported by the legacy ERP Enterprise Builder and faced multiple challenges.
The Challenges
Lack of System Integration
Each team depended on different systems and procedures to manage operations. As a result, "the departments operated in silos rather than in a unified ecosystem," as Ahmed, the Vice President, put it.
Fragmented Data Storage
The legacy ERP offered limited functionalities besides project tracking. The team had to rely on other tools, such as Excel, to store bills of materials (BoMs), which limited visibility over projects beyond basic monitoring and required extra manual work on data migration.
The company compensated for these limitations with extra work, affecting its operational efficiency and defeating the purpose of ERP. Recognizing a need for a modern ERP, Ahmed decided to move business management to Odoo.
Odoo's Solution
From Odoo's service offerings and system capabilities, Ahmed underlines three key reasons for his endorsement.
End-to-End Functionality & Traceability
Workflow traceability is critical in aerospace manufacturing, which is exactly what the Malaysian company loves about Odoo. The system supports their compliance requirements, such as AS 911 and 9100, in the highly regulated aerospace industry standards. Real-time functionality across multiple business aspects has transformed their operations—from BoM management to inventory control and accounting processes—everything is now synchronized and shared between the Odoo Manufacturing, Purchase, Inventory and Accounting apps.
Odoo's integratedness ensures seamless connectivity between SME Aerospace's customized website and backend operations, creating a unified business environment. This integration to their use of the Odoo Sales app, where order tracking and streamlined customer interactions happen, significantly reduced their sales cycle duration.
Through Odoo, SME Aerospace has achieved better visibility and control over its manufacturing processes while maintaining the strongest quality and compliance standards required in aerospace manufacturing. The real-time nature of the system has eliminated delays in data processing and improved decision-making capabilities across all departments.
Interconnected Front and Backend Operations
Dynamic and user-friendly, Odoo's Website Builder offers a transformative advantage by seamlessly connecting its front-end website directly to its backend operations, all within the integrated Odoo ecosystem.
Unlike standalone website solutions, Odoo's native integration means that data flows effortlessly. For instance, inquiries from potential clients on the website can automatically generate leads in Odoo CRM, triggering sales processes. If the SME offers parts or services online, product listings, pricing, and inventory levels displayed on the website are directly pulled from the backend inventory and accounting modules.
This eliminates manual data entry, reduces errors, and ensures real-time accuracy for customers. The benefit is a streamlined, efficient workflow from initial customer interaction to order fulfillment and invoicing, fostering better customer experience, reducing operational costs, and providing comprehensive, real-time insights for strategic decision-making in a highly regulated industry.
System Scalability & Company Growth
Also known for its comprehensive business services, Odoo offers various other apps for SME Aerospace to manage human resources (HR) and customer relationship management (CRM).
The company can leverage its existing subscription to install additional Odoo apps for recruitment, payroll, and other HR functions, as well as fully integrate the CRM system. The Odoo CRM has been particularly effective in ensuring timely responses to customer requirements by utilizing automatic reminders for follow-up sales activities, which enhances service quality and operational efficiency.
This flexibility enables SME Aerospace to streamline more core business processes, like HR management, into the unified platform, while also expanding into new areas of business to continuously improve customer service."
" A strong, integrated ERP is more than just a system—it's a foundation for future growth. Odoo has enabled SME Aerospace to move beyond tracking and into a fully optimized, data-driven future. "
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SME Aerospace
Location: Malaysia
Industry: Manufacturing
Apps Implemented: Manufacturing, CRM, Sign, Recruitment, Calendar, Website, Approvals, Studio, Accounting, Purchase, Inventory, Sales, Invoicing, Contacts, Employees
Hosting Type: Odoo On-Premise
Implementation Partner: Port Cities Malaysia (https://portcities.net/r/pWv)