Hi,
You can use a provider called Axivox in Odoo for VoIP services. By using this, we can record audio by picking up and speaking. Also, we can record music.
Hope it helps
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odoo
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Thanks for your answer! I see that it is possible to record audio messages and music for the waiting period. But I mean to record the full phone call with the customer (after notifying him/her that the call will be recorded). Is this configurable directly in Axivox?